Web
Links by Chapter
Chapter
1: Communicating at Work
Chapter 2: Communicating in Small Groups and Teams
Chapter 3: Workplace Listening and Nonverbal Communication
Chapter 4: Communicating Across Cultures
Chapter 5: Preparing to Write Business Messages
Chapter 6: Organizing and Writing Business Messages
Chapter 7: Revising Business Messages
Chapter 8: Routine E-mail Messages and Memos
Chapter 9: Routine Letters and Goodwill Messages
Chapter 10: Persuasive and Sales Messages
Chapter 11: Negative Messages
Chapter 12: Preparing to Write Business Reports
Chapter 13: Organizing and Writing Typical Business Reports
Chapter 14: Proposals and Formal Reports
Chapter 15: Speaking Skills
Chapter 16: Employment Communication
Chapter 1: Communicating at Work
Canadian
Tire Corporation
UBC
Ethics
Learn
the Net
Infotrac
College Edition
Monster.ca
For
information on the changing world of work visit the following
site, The Way We Work:
Canada's
Workforce in Transition
Self
Assessment Sites have a variety
of tools that can assist in uncovering some interesting insights. Visit
the following sites to take some tests that reveal interesting information about
you.
www.emode.com
www.queendom.com
www.davideck.com
www.ansir.com
Chapter
2: Communicating in Small Groups and Teams
National
Public Relations
Team
Building Rules
Meetings:
This Web site helps make the scheduling of meeting much easier by e-mailing
notices, summarizing responses and handling confirmations. Review the tip information
for some great suggestions.
Chapter
3: Workplace Listening and Nonverbal Communication
Minacs
Worldwide Inc.
Listening
Quiz
Conducting Successful Interviews
Take
a listening self-assessment test
Click
here for a discussion of proxemics
The importance and characteristics
of non-verbal communication
Examine
the following information distributed to union stewards to outline how to use
non-verbal communication effectively.
This
Web site provides interesting information and statistics regarding the use of
non-verbal communication.
Chapter
4: Communicating Across Cultures
G.A.P
Adventures
Foreign
Languages for Travellers
Trek
Bikes
Examine this Web site
for interesting information on intercultural communication.
Examine this Web site for Interesting
information about Canada.
Read the
following article that defines Canadian culture. Do you agree or disagree
with the discussion?
Effective techniques for successful intercultural
communication.
Visit the Web site of Transparency International,
the Berlin-based watchdog organization, whose goal is to curb corruption.
Chapter
5: Preparing to Write Business Messages
Tilley
Endurables
Go to the following site for a review of the "you" view and exercises to work on creating the "you" attitude.
This site discusses
the use of positive language.
Chapter
6: Organizing and Writing Business Messages
Tim
Hortons
How
to prepare outlines.
This guide to grammar
provides in-depth information on all aspects of the writing process.
Information
on the active and passive voice of verbs.
For a good
grammar review, check out the following site.
Chapter
7: Revising Business Messages
Stiff
Sentences Inc.
Refer to
the following Web site for some guidelines for using plain language effectively.
This site provides
a dictionary of plain language directed towards technical communicators.
Read the
following information that discusses the history, background and cautions to
using readability formulas.
The
Clear Language and Design (CLAD) page provides a readability tool plus interesting
Canadian examples and statistics.
Consultants provide plain
language translations for many documents. Visit the following Web site
to examine the rationale and processes for creating plain language documents.
Visit the Nova
Scotia government's Web page for some very informative and interesting insights
into plain language.
Chapter
8: Routine E-mail Messages and Memos
Godiva
Chocolates
Research
in Motion
Guidelines
and suggestions for all types of writing including e-mails and memos.
Review the following
e-mail top tips.
Visit the Canada Post Web site
for information
Chapter
9: Routine Letters and Goodwill Messages
Rocky
Mountaineer Railtours
Canada
Business Service Centres
Logical
Fallacies Site
Maison
de la France
The following site provides
good advice on how to get effective letters of recommendation.
Suggestions
and samples of recommendation letters can be found here.
Information
that interviewers find valuable in letters of recommendation is found here.
View the thank-you
letters written by children. Think about the characteristics of these letters
which could apply to business thank-you letters.
Chapter 10: Persuasive and Sales Messages
United
Way-Centraide
Logical
Fallacies Site
Canadian
Parliament
This site provides valuable
information relating to marketing.
Chapter
11: Negative Messages
Equifax
Hyundai
Auto Canada
Carnival
Cruise Lines
Visit the following
Web site to see a company that prepares letters for consumers. Determine
the reason for writing the letters, and examine the costs of each.
Chapter
12: Preparing to Write Business Reports
Statistics
Canada
Electronic
Library Canada
National
Library of Canada
Hoovers
Online Research
Report Topics
Information on
how to avoid plagiarism. Try a few of the exercises to see how you do.
Chapter
13: Organizing and Writing Typical Business Reports
Hudson's
Bay Company
Consumer Reports Online
An
interesting perspective on report writing
Click on this site
for an excellent resource on report writing.
Chapter
14: Proposals and Formal Reports
AKA
New Media
Association
of Proposal Management Professionals
Practical guidelines on writing correspondence
to get results
Read
the guidelines from NASA on writing technical reports and their components.
This
site provides information about APMP's conferences, membership, publications,
resources, chapter affiliations, and partnerships, as well as a job bank.
Visit this site for
consumer information, including safety ratings, evaluations, recommendations
about and rankings of companies, products, and services.
Chapter
15: Speaking Skills
Esteem
Team
Competition
Bureau (Industry Canada)
Evaluate your presentation
skills at this site.
This site provides
information on how to conquer your fear of public speaking.
This Web site has excellent
information on speaking, listening and effective telephone strategies.
This tutorial progresses
through the entire oral presentation cycle.
Visit this Web
site to view famous speeches.
Chapter
16: Employment Communication
Hoovers
Online Research
Maritime
Life
Career
Edge
Forum
One Communication
Career
Mosaic
Canada
WorkInfoNet
Globecareers.com
HRDC
Job Futures
Work
Abroad (Monster.ca)
Canadian
Association of Career Educators and Employers
Imagine
Jobs, Workers, Training and Careers: A Canadian
Government Resource
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